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Executive Briefing, a monthly presentation series hosted by UHY, explores topics that foster personal and business growth. May's topic was DIGITAL TRANSFORMATION: Smart companies wisely investing in both operational excellence and innovation excellence to achieve meaningful growth through digital transformation.

Operationally, digital transformation fuels continuous improvement by increasing automation and enhancing business processes. Digital transformation through innovation creates value through new user experiences for existing and future stakeholders, which emerge from a process called Human-Centered Design (HCD or Design Thinking).  When both prongs – operational excellence and innovation excellence – are applied to a clear vision, strategy, and company core values, faster acceleration and growth can be expected.

“Operational excellence secures the present, innovation excellence secures the future” - Roger Milliken, Former Chairman and CEO, Milliken & Company


  • An understanding of how digital transformation can lead to enterprise growth
  • Knowledge of key innovation principals and how to apply them
  • Insights on guiding their business towards success during times of crisis



Cindy Hannafey is a Managing Director for UHY Consulting. She leads the Transformation Solutions group. Cindy is a results-focused executive with more than 20 years of experience analyzing existing operations and implementing the strategies, as well as processes and technologies to address enterprise-wide challenges. She provides strategy and vision; portfolio, program, and project management; software selection and implementation services; post-merger and integration services; and operational and financial process optimization services to client's companies, excelling in the aggressive execution of projects that impact a client’s internal operations.

Cindy earned her bachelor’s in accounting from the University of South Florida and an MBA with honors from Kennesaw State University, Michael J. Coles School of Business. She is a Certified Public Accountant, a Certified Project Management Professional, and currently services on UHY’s Board of Directors. Prior to UHY, Cindy had a long financial and project management career in many industries including professional services, consumer products, and manufacturing.

Robert Niemiec is the Managing Partner at Twisthink where he manages business strategy, day-to-day team leadership and business development. Throughout his 15 years of entrepreneurial experience and 18 years of senior-level corporate experience, Robert has a proven track record of building high functioning, diverse teams that achieve success and deliver results. 

Robert earned his bachelor’s in mechanical engineering from Michigan Technological University and an MBA from University of Michigan Stephen M. Ross School of Business. Prior to Twisthink, Robert worked at Johnson Controls where he served as general manager and vice president of sales.

In 2001, Robert created Twisthink as an experiment to test the belief in the value of twisting together the skills of design and technology for the purpose of innovation. For nearly 2 decades, Robert has been leading his team to serve Fortune 500 clients as well as entrepreneurial start-ups with speed and excellence. Some of Twisthink’s clients include Whirlpool, Stryker, Herman Miller, Crown Equipment, Lutron, and BISSELL.

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